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Butyk.co.uk Customer Service Terms & Conditions



  1. Butyk.co.uk is a property of Butyk Limited - a company registered in UK under the address: 35 Bushey Court, Bushey Road, SW20 0JF London, United Kingdom.
  2. All prices are quoted on our page are in in GBP (British Pound Sterling) and include VAT. The displayed price of products are valid in the very moment of the order.
  3. Invoice can be issued upon buyer's request but only after goods have been delivered. The seller issues invoices no later than 20 days from the day of receipt.
  4. The information collected in the registration process are necessary to process orders. Incorrect or incomplete information given to our website will result in delay or cancellation of your order.
  5. Orders are accepted 24 hours a day, 7 days a week. Orders placed on Friday after 10PM or over the weekend will begin processing on the following business day.
  6. Failure to pay for the goods within 10 days after placing an purchase order will result in order cancellation.
  7. Seller will comply with the standards for the protection of Personal Data in accordance with the Data Protection Act.
  8. If an error occurs to the webside, we reserve the right to refuse or cancel any orders which have been affected by the error.
  9. We will not accept any parcels returned at our costs.


  1. If for any reason you're not happy with your purchase you may return or exchange any unworn, unwashed, or undamaged merchandise within 28 days from the date of purchase. Under Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts, an individual customer has the right to exercise a right of withdrawal within seven (7) days from the acceptance of his purchase order, without giving any explanation and without any penalty.
  2. Return label costs £12. We won't accept any parcel returned without the label.
  3. In all cases the items returned must be in their original condition accompanied by original packaging and proof of purchase that you received with your item. Return requests cannot be processed without proof of purchase. All items must be in their original condition. (The box is also a part of goods, so it should be returned in the intact condition, otherwise the customer will be charged £6.50).
  4. In case of exchange you need to place a new order for the desired product. I the product is exchanged for a more expensive item the customer is responsible for difference in cost. Read more here.
  5. All validated refund requests will be processed within 14 days of receipt by the Return Centre. Return label charges are non-refundable. We will refund return shipping cost only if the return is a result of a faulty product or our mistake. Refunds will be credited in the manner in which the payment was made.


  1. All products are new and in original packing. We are happy to provide a warranty that assures all products to be free of defects in material and workmanship for one year after delivery.
    In case of faulty product, in particular inconformity of the goods with the contract, please get in touch with our Customer Care at butyk@butyk.co.uk to obtain your free return label.
  2. All claims are processed in accordance with established company procedures and worldwide regulations and standards
  3. All claims must be submitted in writing and include name and address of claimant and details or description of the incident.
  4. Proof of Purchase (receipt) MUST be attached to all complaints.
  5. All claims will be processed within 14 days after the claimant has submitted all required documentation


  1. We always aim to deliver within 5 working days from the date your payment is booked on our account, but we cannot guarantee any firm delivery dates.
  2. Items may be sent from various warehouses across the Europe.
  3. The cost of UK Standard Delivery is £12. All orders are dispatched via UPS. Butyk.co.uk guarantees free UK delivery on all orders over £200.
  4. All our styles are available for delivery across European Union countries. Delivery outside the UK is charged £12, regardless of the weight of your parcel.
  5. We accept payments by credit or debit card via paypal and by bank transfer. Please make sure you quote your name and your Order Number on all payments. Lack of this information may result in delays or non-delivery of your order.

  6. Bank Account Information:
    Sort Code: 400730
    Account Number: 72053373
    IBAN: GB97MIDL40073072053373
    Swift Code: MIDLGB22


  1. All of the images contained on this website are the sole property of Butyk.co.uk and can not be copied, reproduced, or used without written permission.
  2. By placing your order, you agree to be bound by these terms and conditions.
  3. For further information and in case of questions please contact our Customer Support at 020 3239 9545