Customer Service: Faulty Shoes and Complaints

All products available on our website are new and have One Year Guarantee. They are also examined in accordance with The Sale of Goods Act 1979. If you receive item that is not true to description please contact us immediately.


Please fillow the guidelines below:

1. Send the faulty shoes back to us with Claim Form to:

Butyk LTD
11 Acacia Road
SW16 5PP
Norbury
London

Please include short description of damage, your personal data and account number on which to return money.

2. Please ensure you include proof of purchase.
Remember that:
1. Complaints are examined by independent expert.
2. We have 14 days to examine the shoes and inform you about the results.
3. In case of positive result of examination we guarantee a full refund.


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